Urgent Directive in Respect of the Response to COVID-19

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The spread of the Coronavirus is growing exponentially. To date 2 529 707 cases of the COVID 19 Coronavirus have been reported globally, with 174 683 deaths and 667 624 people having recovered from the virus. South Africa has 3 465 reported cases to date. The CCMA, on the presumption that everyone is equally likely to get/have COVID19 coronavirus, acknowledges the exposure of its employees and users.


In issuing this directive, the CCMA has had regard to the following instruments and other directives:

  • The directive issued by the President of the Republic of South Africa, Honourable Cyril Ramaphosa;

  • The Guidelines for the containment of the Coronavirus in the public service issued by the Department of Public Service and Administration;

  • The directives and guidelines issued by the Department of Health; and

  • TheprotocolsissuedbytheNationalInstituteforCommunicableDiseases.


The CCMA has had further regard to the actions taken by the High Court, Labour Court and the Labour Appeal Court. Also importantly, we have taken guidance from the CCMA risk assessment report on the outbreak of the

COVID19 Coronavirus.


There are two important preventative health principles, namely maintaining high levels of hygiene and practising social distancing, which help in containing the spread of the virus.


This directive will apply with effect from 18 March 2020 until 14 April 2020, both dates inclusive.


The CCMA hereby directs as follows:

  • AII contact processes involving face-to-face interaction with users are hereby postponed subject to paragraph 7 (exceptions).

  • AII matters set down between 18 March 2020 up to and including 14 April 2020 are hereby postponed, subject to paragraph 7 (exceptions) below.

  • No persons will be allowed to walk into any of the CCMA offices for the purposes of enquiries and serving/delivering any processes or documents. The CCMA will only accept referrals received through other non-contact methods such as email or fax, as contained in rule 7 of the CCMA Rules. Users are encouraged to use these alternative methods of serving.

  • AII discretionary functions as provided in section 115 of the Labour Relations Act 66 of 1995 (LRA) such as conferences, training etc. are postponed, unless otherwise advised.




In an attempt to strike a balance between the continuation of cases and protecting the lives and health of our users and our staff, we have created the following exceptions:

  • The pre-conciliations process will continue because it is conducted by means of a telephone;

  • Conciliations may continue if it to be conducted telephonically and agreed to by Parties, CCMA and Commissioner;

  • Commissioners may attempt to resolve disputes using telephonic or inline methods prescribed and approved by the CCMA;

  • In terms of the discretionary functions, large dismissals processes (189A of the LRA), Inquiry by Arbitrator processes(188A of the LRA), and the identified matters of public interest, the CCMA may approve that these matters e set in venues other than the CCMA offices, subject to the following strict conditions:

In terms of discretionary functions, large scale dismissals processes (189A of the LRA), Inquiry by Arbitrator processes (188A of the LRA), and identified matters of public interest, the CCMA may approve that these matters be set down in venues other than the CCMA offices, subject to the following strict conditions:
All Health and Safety conditions as contained in all instruments referred to in this directive are met (see paragraph 2 of this directive); and

the parties, CCMA and the Commissioner agreeing in writing.

The CCMA encourages you to make use of the National Institute for Communicable Diseases Coronavirus Emergency 24-hour hotline number 0800 029 999 or Whatsapp number 060 012 3456 and to visit their website at www.nicd.ac.za if required. For those who are tested at independent laboratories, remember that these are preliminary results. All positive results must be verified by the National Institute for Communicable Diseases.


The CCMA will continue to monitor the situation actively and take appropriate measures or additional precautions if necessary.


We will keep communication with you as the situation unfolds.


All enquiries concerning anything relating to this directive, especially in terms of

of the exceptions, as outlined in paragraph 7, should be directed to following email address: covid19enquiries@ccma.org.za or call 011 377 6956.


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