A Shop Steward’s Guide to Workplace Representation

Cost: R2 400.00 excl. Vat

Duration: 2 Days

*Cost based on Blended Learning Facilitation, traditional classroom interventions can be facilitated, upon request, at an additional cost

Who should attend?

This course is intended for line managers and human resource practitioners who may be called upon chair disciplinary hearings. Second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

Course Overview

The objective of this workshop is to assist Shop Stewards and Management in developing an improved understanding of trade unions, the representative’s roles and responsibilities in the workplace and their purpose in respect of South African Labour Laws. Delegates will gain an enhanced understanding of how employers, employees and the trade unions work together and how legislation governs each party.

This course will enable Learners to:

Learning assumed to be in place

SETA Assessment of Competency (Optional)

No Assessments available for this course.


1. Introduction to Labour Relationship
2. Trade Unions
3. Roles and Responsibilities of Shop Stewards/Worker Representatives
4. Individual Labour Law
5. Collective Labour Law
6. Representation at Disciplinary Hearings and Cross-Examination