Business Communication Skills

Cost: R2 400.00 excl. Vat* Duration: 2 Days

Duration: 2 Days

NQF Level: 5 | Credits: 8

Unit Standard: 12433

*Cost based on Blended Learning Facilitation, traditional classroom interventions can be facilitated, upon request, at an additional cost

Who should attend?

Administration staff, Supervisors, Operational Managers, Middle and Senior Management, Human Resources Development Practitioners and Business owners

Course Overview

This talent management course has been designed to assist delegates in demonstrating an understanding of a range of oral and written communication techniques. Delegates will be able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.

This course will enable Learners to:

  • Discuss and explain a range of written and oral communication techniques used in the workplace
  • Lead discussions and chair meetings
  • Generate a variety of workplace reports using various data gathering techniques
  • Deliver presentations

Learning assumed to be in place:

  • Communicate at work
  • Collect and use information
  • Communicate with clients
  • Compile feasibility and commissioning reports
  • Write a technical report
  • Communicate in an assertive manner with clients and fellow workers

This course is proudly accredited through SABPP

SETA Assessment of Competency (Optional)

Optional competency assessment is available at R1 600.00 excl. VAT per delegate on this course.
This module is based on outcomes based learning principles where delegates are responsible for their own
learning with support available when required.

  • Formative Assessment – to be submitted 1 month from completion of the workshop
  • Summative Assessment – to be submitted up to 6 months from submission of the Formative Assessment


1. Written and Oral Communication (SO1):
  • Introduction to Communication
  • Importance of Communication within Human Resource
  • The Communication Process
  • Various Communication Process Models
  • Understanding the basic Elements of the Communication Model (Simplified)
  • Communication Channels & Forms
  • Forms of Communication
  • Communication Context
  • Culture and Communication
  • Communication Methods
  • Communication Theories
  • Effective Communication
  • Ten laws of Effective Communication
  • Communication Barriers
  • Communication Techniques
2. Lead Discussions and Chair Meetings (SO2):
  • Discussions and Meetings
  • Meetings
  • Effective Meeting Strategies
  • Leading Discussion
  • Functions of a group
  • Conflict within Meetings / Discussions
  • Communication Techniques
  • Characteristics of Communication Behaviours
  • Negotiations Skills
3. Workplace Reports (SO3):
  • Written Communication Skills in the Workplace
  • Report Writing
  • Principles of Effective Business / Workplace Report Writing
  • The Process of Writing Workplace Reports
  • Elements of the Business / Workplace Report
  • The Linguistic Character of Effective Business / Workplace Report Writing
  • Words
  • Data Gathering Techniques
  • Data Gathering / Research Methods
  • Primary-Data Gathering
  • Secondary-Data Gathering
  • Legal Data-gathering / Research
4. Deliver Presentations:
  • Presentation Skills
  • Presentations in a nutshell: Introduction, Main Structure, End
  • Supporting Material and Visual Aids
  • Spoken and Non-Verbal Communication
  • Presentation Attire
  • Audience Feedback